Complaints

The Consumer Complaints Manager
at the Malta Financial Services Authority

Ikklikkja hawn għall-verżjoni bil-Malti

The MFSA, as the regulatory authority for financial services in Malta, has appointed a Consumer Complaints Manager who receives complaints directly from the public.

The role of the Complaints Manager is to provide consumers of financial services with a free service for investigating complaints against financial entities. The Complaints Manager considers each case impartially and on its merits.

The Complaints Manager may be able to help if consumers have a complaint they cannot sort out with their:

          - bank,
          - intermediary offering investment services,
          - insurance company,
          - insurance intermediary,
          - stockbroker.

Are you a financial intermediary or are you employed
with a financial intermediary?
Click here for more information about handling consumer complaints.

Do you wish to make a complaint
against a financial intermediary? We can guide you.
Click here for more information.

Contact details of the MFSA's Consumer Complaints Office

Geoffrey Bezzina
Consumer Complaints Manager

Joseph Mifsud
Manager - Consumer Complaints Office

Michelle Delceppo
Officer - Consumer Complaints Office

Ingrid Fenech
Officer - Consumer Complaints Office

Postal Address:
Malta Financial Services Authority
Notabile Road, Attard BKR3000 MALTA

e-mail: consumerinfo@mfsa.com.mt
Phone: Freephone 00356 800 74924
or normal MFSA lines 00356 2144 1155