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Information
for consumers
Ikklikkja hawn għall-verżjoni bil-Malti
Do you have a complaint against a
financial services provider or a financial intermediary?
You have the right to lodge a complaint against your intermediary if you
think that the service he has provided you is not up to standard.
You should first lodge a complaint with your
financial intermediary. If you are not satisfied with the outcome of the
intermediary’s response, you may then file a complaint with the MFSA’s
Consumer Complaints Manager. We suggest that you familiarise yourself
about the role of the Consumer Complaints Manager at MFSA.
Click here for more information.
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If you have contacted your
financial intermediary and you are still not satisfied with the way
your complaint has been handled, you may lodge a complaint the the
MFSA’s Consumer Complaints Manager.
You may either write us a letter
(in which you describe your case in some detail) or alternatively, use
the Complaint Form which is available in Maltese and English.
English Version:
Maltese Version:
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Contact details of the MFSA's Consumer Complaints
Office
Geoffrey Bezzina
Consumer Complaints Manager
Joseph Mifsud
Manager - Consumer Complaints Unit
Jonathan Debono
Manager - Consumer Complaints Unit
Michelle Delceppo
Officer - Consumer Complaints Unit
Postal Address:
Malta Financial Services Authority
Notabile Road, Attard BKR3000 MALTA
e-mail: consumerinfo@mfsa.com.mt
Phone: Freephone 00356 800 74924
or normal MFSA lines 00356 2144 1155
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