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Information about
the role of the
Consumer Complaints Manager
at the Malta Financial Services Authority
Ikklikkja hawn għall-verżjoni bil-Malti
This leaflet, sets out
in question and answer format and available in Maltese and English, seeks
to assist consumers should they wish to make a complaint against a
financial entity. It contains important information about the role of the
Complaints Manager and the extent to which consumers may be assisted by
the MFSA if they are not satisfied with their financial entity’s response
to their claims. Financial services providers are required to provide a
copy of this leaflet to consumers who intend to file a complaint with
them.
English Version:
Maltese Version:
Contact details of the MFSA's Consumer Complaints
Office
Geoffrey Bezzina
Consumer Complaints Manager
Joseph Mifsud
Manager - Consumer Complaints Unit
Jonathan Debono
Manager - Consumer Complaints Unit
Michelle Delceppo
Officer - Consumer Complaints Unit
Postal Address:
Malta Financial Services Authority
Notabile Road, Attard BKR3000 MALTA
e-mail: consumerinfo@mfsa.com.mt
Phone: Freephone 00356 800 74924
or normal MFSA lines 00356 2144 1155
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