Consumer Awareness and Education
Conduct supervision aims to ensure an appropriate degree of protection for consumers of financial services. Consumer protection lies at the heart of conduct supervision. The MFSA protects consumers from the harm that can be caused by the misconduct of firms. This is done in a variety of ways. One fundamental tool used by the MFSA for the appropriate protection of consumers is consumer education – educating consumers of their rights and duties.
The MFSA therefore, not only seeks to ensure that consumers are made aware of the products and services they are purchasing through the provision of enough information, but also that they are aware of their rights and duties with respect to the same products and services.
Empowering consumers through education, allows consumers to make informed decisions when purchasing financial products and services.