Standing Orders


Standing Orders are a way of setting up a regular, fixed payment from your bank account.

You can set a payment to be taken at a certain frequency (for example, the 1st of each month; or every quarter etc.) for a fixed amount.

You can only setup a Standing Order with your bank. It is not possible to setup a Standing Order with a service provider (unlike a Direct Debit or a Continuous Payment Authority).

The bank pays the amounts from your account automatically on the agreed dates, and transfers them to the person’s or organisation’s bank account you are paying. You must tell your bank if the amount or the dates of payment need to change.

Standing orders are typically used to pay rent, a life insurance premium or other fixed regular payments. As the amounts paid are fixed, a standing order is not usually suitable for paying bills such as credit card or electricity bills.

The main difference to a Direct Debit is that you are the only person who can change the date or payment amount on your Standing Order where these details can be changed by the service provider you are paying only if you have been given advance notice to this effect.

Three payment services …at a glance

Standing Order Direct Debit Continuous Payment Authority
Setting up service directly with the bank Yes No No
Setting up service with a service provider No Yes Yes
Amount collected may be changed by the customer Yes Yes Yes
Amount collected may be changed by the service provider No Yes, depending on the agreement Yes, depending on the agreement
Fee for the service Yes No No
Date when amount is collected may be changed by customer Yes Yes Yes
Date when amount collected may be changed by the service provider No Yes, so long as the customer is given advance notice Yes, so long as the customer is given advance notice
Right to claim a refund No Yes No
Immediate full refund of monies following a claim No Yes No
Period of time from date of payment collection when you can claim a refund No right to claim a refund Eight weeks, if authorised under mandate.

Thirteen months if transaction was unauthorised.

Customer may claim a refund from bank if payment was carried out without authorisation.
Right to cancel Yes, but only through the bank Yes, by requesting bank or service provider Yes, but only by requesting the service provider